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#Tomtom mydrive connect not recognising device install#
#Tomtom mydrive connect not recognising device update#
#Tomtom mydrive connect not recognising device software#
#Tomtom mydrive connect not recognising device download#
#Tomtom mydrive connect not recognising device free#

Depending on which device you have, you might choose to free up space before installing a map, select a smaller version of a map, or expand the device’s memory capacity with an SD card.įor more detailed information on freeing up space, see: Removing unused content

#Tomtom mydrive connect not recognising device update#

When it comes to the free space on your navigation device, MyDrive Connect will let you know if an update or map does not fit on your device. If your device is still not shown as Connected, see: Navigation device not connecting to a computer (MyDrive Connect) Not enough free spaceīefore you update your device we recommend that you have at least 8GB free space available on the computer.

Always use the TomTom USB cable that came with your device, as 3rd party USB cables may not work.

Connect the other end of the cable to a USB port directly on your computer - Do not connect it to a USB hub or a USB port on a keyboard or a monitor.

Insert the USB cable directly into your device – be sure to remove your device from its mount before attempting the update.

Make sure that the cable is directly connected to your navigation device and your computer.

If your device is not recognised by your computer and is just listed as Not Connected in MyDrive Connect, first make sure to check the connection between your computer and device: TROUBLESHOOTING Device not connecting to your computer

#Tomtom mydrive connect not recognising device install#

The section My Maps shows all the maps that were included with your device and that you have purchased for it, so you can freely install or swap these around. Install - Add a new map for use on your navigation device.If you have several maps installed you can delete maps to free up space, but you always need to have at least one map installed on your device. Some maps allow you to select versions with different country coverage so you can install a smaller map that still suits your needs. Change - Install a map with different coverage to get a smaller or larger version.Click on a map image to see more details. When you scroll down to My Maps, you see the maps that are installed on as well as available for your device. You can also add, delete or change the maps you have installed on your navigation device in the My Content tab. Is your update not starting or getting interrupted?Ĭlick here to jump to the troubleshooting section 3 MANAGING CONTENT Make sure you don’t disconnect your navigation device from the computer until both the device and MyDrive Connect says that the update has been completed. The update(s) are first downloaded to your computer, then transferred to your navigation device, and finally installed and prepared for use.

#Tomtom mydrive connect not recognising device download#

To download and install updates tick or untick the checkboxes to the right to choose what to update, then click Update Selected. The Navcore update is already checked and at the top of the list, so just click Update Selected to install it.

#Tomtom mydrive connect not recognising device software#

Note : If there is a software update available for your device, you need to install this before you can update your maps. NOTE : If your device isn’t shown as Connected with the green checkmark, or doesn’t show up at all here, Click here to jump to the troubleshooting section 2 UPDATINGĬlick View Updates or My Content in the menu bar to see a list of the available updates.

When your device is connected, MyDrive Connect automatically checks for updates and syncs any changes from your device.Ĭlick either My Content or the green button named View Updates to manage your content. Log in with your TomTom account if prompted, and wait until your device is turned on. Links mentioned in video: Removing unused content 1 CONNECTING TO MYDRIVE CONNECTĬonnect your navigation device to your computer and start MyDrive Connect.

If your download or update installation seems to lag or fail entirely, check your antivirus software to see if it's causing issues with the process.Download for Windows Download for macOS Watch the video.

The time in which you download each update is determined both by the size of the update as well as your internet connection speed.For a faster and typically more stable download, connect to the internet using a wired connection.

Simply disconnect your TomTom from your computer. If you connect your TomTom GPS and find that it does not indicate that an update is available for your device, the software is already current.To automatically initiate the process, disconnect and then reconnect your TomTom. Two hands with a red exclamation symbol indicate that important updates are pending installation.Do not unplug your TomTom device while this icon is displayed. Two hands with a blue dot indicate that the update is downloading or installing.A blue circle with a white arrow indicates that an update is available for your device.The MyDrive Connect app displays three different icons to indicate your device status: